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Delivery

Regardless of how many items you purchase, you will only be charged once (unless you opt to split your order into multiple deliveries to receive parts of it faster). To most parts of the UK, our maximum delivery charge is £34.99.

How long will my delivery take?

We make every effort to offer accurate stock and delivery time information on our website, including those that represent our brand partners. However, we do not advise scheduling tradesmen solely on projected delivery times, and if you are in a hurry, we strongly recommend contacting us first. Delays can and do occur.

How will I know when my order will be delivered?

Small products (such as taps, accessories, shower fittings, mirrors and radiators)

If your order is parcel-sized, we will send you a dispatch email when it is ready to ship. The majority of our small items are shipped via DPD or FedEx and you will often be given a 1-hour delivery window, as well as the option to re-arrange or leave in a safe place, on the morning of your delivery.

Items that are large or fragile (such as baths, basins, toilets, shower enclosures, furniture etc ...)

The majority of deliveries will be carried out by our own dedicated delivery team. Our delivery team can assist in carrying products into your property, to a ground floor location only. When your order is ready for delivery we will be in touch with you at least 24 hours before the intended delivery date via phone, if the advised date isn't suitable, you can let us know. In the majority of cases this is the method we will use.

On other occasions our professional delivery partners specialise in the delivery of large and fragile items. When your order is shipped, we'll send you an email to let you know what to expect. Either our delivery partner will contact you to arrange a delivery via SMS, email, or phone. On other occasions we will contact you with an advised date, if the advised date isn't suitable, you can let us know

Deliveries by our partners are made to the outside of your home, as close to your front door as possible. We recommend that you have adequate help to allow you to check the items and carry them. Please inspect your delivery as soon as possible, and please tell us within two working days if there is any damage or missing items.

Can I collect my order?

Of course you can! Please select this option at the checkout. We will email you once your product(s) are ready to be collected.

Returns & Exchanges

We offer a refund for any products returned within 30-days. Please note that some products, such as unique finish taps and showers, toilet seats that have been opened, and bespoke orders, are not returnable. For full information please refer to our returns page.