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FAQs

General

When should I arrange installation?

We strongly recommend that all customers wait until all goods have been delivered and checked before bringing in tradespeople or doing any preparation work. Bathrooms Of Distinction isn't responsible and will not offer compensation for any third-party costs incurred because of a delay in receiving the goods. We always try to deliver our bathroom items to you as soon as possible and without damage. However, sometimes items get lost or broken in transit, or the manufacturer may delay them without telling us.

Stock

Is my item in stock?

We do choose not to display in stock information. This is because the stock fluctuates rapidly and although the stock we hold in our warehouse we can manage our brand partners may not provide the information for us to accurately display this. We do have very close working relationships with all of our brand partners, however on occasion out of stocks can occur or stock may be available but require transportation from one delivery depot to another which increases lead times.

Please don't hesitate to get in touch with us and we can check the stock status of any items for you.

What happens if I need to return my item?

Please refer to our returns page for full information on our returns policy.

Delivery

When will my order be delivered?

If the items are in stock, most deliveries will take place within 10 working days but it does depend on the product and your post code area, please always call to confirm.

If you are working to a deadline, feel free to contact the team if you need expedited delivery for example, as we may be able to arrange this in some cases, often at no extra cost.

Delivery dates are offered in good faith but are estimates only and are subject to vary based on the manufacturer's information. Bathrooms Of Distinction shall not be responsible for any direct or indirect damage or loss resulting from a delivery delay.

What should I do if my item(s) arrive damaged?

If items arrive damaged, contact us and we can work to a solution. Whilst we ship all our goods in suitable packaging, damages can occur. Our returns page does contain some additional information regarding damaged goods.

Can I order from you if I live outside the UK?

We do currently only ship within the UK. Unfortunately we don't have any immediate plans to ship outside of the UK.

Refunds

How long will my refund take?

We do in all cases try and issue a refund as soon as possible and in all cases we will issue this within 14 days. When this has been completed this will be confirmed in an email. Once the refund has been issued we advise allowing 10 working days, this will provide enough time for all major banks and financial providers to post the refund. If by the 11th working day this has not been posted to your account please get in touch. By working together we can often resolve any issues within a couple of days.

Natwest provide fantastic, easy to read information on dealing with refunds. We understand you may not bank with Natwest or any other bank within the group but the information is applicable to other banks and you will likely find this useful.