Returns and exchanges are simple and hassle free
Before returning any items, please inform our customer service team.
We understand that sometimes a spur of the moment purchase isn't always what you were hoping for. If this is the case you do have 30 days from the delivery date to return any products for a full refund if you decide you no longer want them. Please make sure each item is unopened, in it's original packaging, uninstalled, and suitable for resale before sending it to us. Please do not write or stick anything on the product box itself, and do not use duct tape or brown tape when returning any product(s) to us.
Please note that any products that have been used, installed, or made to order cannot be returned or exchanged. Items that are made to order, for example the Showerwall Custom Acrylic collection, cannot be returned or cancelled after the panel configuration has been taken. We also cannot accept any returned products that have been plated for you (for example a gold tap on an extended lead time).
Bathrooms of Distinction Returns
Unit 2A Union Works
If you change your mind and want to swap your product(s) for something else on our website, we can generally accommodate you. We ask that you notify us via live chat or email within 30 days of the delivery date. We will arrange for your new option to be sent to you after we have received your goods and verified that it is in unused condition and acceptable for resale. Alternatively you are able to place a new order and once we have received your return and verified that it is unused and acceptable for resale we will issue a full refund. You are responsible for the expense of returning your original item to us via mail.
We recommend that you insure your package to protect yourself from any unexpected losses. On an exchange, we do not provide a free shipping service, therefore be aware that you will be charged the regular delivery fee in addition to the cost of the new product (s). If the replacement cost exceeds the original order cost, we will contact you for approval, and if the replacement cost is less than the original, we will reimburse your card within 30 days.
Damage is rare because our team carefully packs your order before sending it out to you. It's also critical that you inspect your goods when they arrive, and we'll normally ask you to sign a document stating that they appeared to be in good condition when you received them (except small items sent by parcel courier).
If you find a damaged item during your inspection, please notify our delivery partner or note it down on the form and contact us. If you are not given the opportunity to view your items when they are delivered, please note this on the form and inspect them as soon as possible.
If you discover that you are unhappy with the quality after it has been delivered, please contact us within two working days of receiving it and send us images of the damage as well as the damaged item's external packaging. Once the damage has been verified, we will send a replacement at no cost to you.
Please contact us via live chat or email at firstname.lastname@example.org if you have a problem with a product purchased within the last 6 months. Please do not return an item to us without first consulting with our customer service team. We will make every effort to fix production flaws and faulty merchandise as soon as feasible.
Please notify us as soon as possible if a product is defective. If the fault is visible or demonstrable, images or videos will aid us in identifying the issue, proposing a solution, or, if necessary, dispatching a replacement.
We may be able to resolve a problem by offering technical advice. If we are able to provide the technical advice we will, alternatively we may ask the manufacturer to contact you directly because their technical staff will be best positioned to either resolve an issue or determine if a fault exists.
Because of the technical nature of the products we sell, as well as aspects like electrical supply and the need for professional installation, it may not be immediately obvious if the product is faulty or whether the issue is with the installation or the residential environment. To determine the cause of a reported issue, we reserve the right to collect and test the item, either internally or externally. Although we will always strive to act as swiftly as possible, this procedure may take up to 28 days.
If testing isn't required in instances where any fault is obvious, once this has been confirmed we will act on your instructions by providing a refund or exchange.
We'll let you know the next steps once we've confirmed a fault. Within the first 30 days of receiving your order, you have the option of receiving an exchange or a refund. Once a fault has been established after 30 days, we will normally look to repair the item if possible or replace it with one of equivalent value. After 6 months, most products are covered by the manufacturer's warranty and are subject to the terms and conditions of that warranty. Keep your proof of purchase and any warranty documentation that was provided in case you need to make a warranty claim later.
If an item has been examined and it is decided that there is no fault, you will be responsible for the cost of collection and any subsequent redelivery expenses if you require the item to be returned. If you do not want the item returned to you, we will deduct the collection costs from the purchase price of the products and reimburse the difference.
If the issue is not present or is reported outside of the given returns period, we may refuse a refund and return the items to you. You will be responsible for the cost of the goods being collected.